Migration › Migrate identity (ECID)
Migrate identity (ECID)
Teams treat this checkbox as obvious and skip validating it. Three weeks after go-live, unique visitors spike and returning-visitor trends collapse. The implementation was technically correct, identity continuity was simply never confirmed.
It defaults on and needs no Client Care ticket, but "defaults on" is not "verified on." In the Debugger, confirm a returning visitor's ECID actually matches their old AMCV_ cookie value.
The checkbox enabled, and later, in the Debugger, a returning visitor's ECID equal to their pre-migration value.